customer service


Who We Are
Hot Topic, Inc, (HOTT) creates and markets hot, trend-setting retail brands for the most passionate customers. Our brands operate in underserved niche markets and are characterized by their distinctive fashion points of view, and passionate, individualistic customers. Our brands are Hot Topic, Torrid and Blackheart.
How We Succeed
Our success at HOTT happens because a group of creative, talented, like-minded people work together to create the hottest retail experiences. Our respect for others, commitment to open communication, and connection to what's important drive our success and make our company a great place to work. 
HOTT benefits will exceed your expectations! We offer: Casual Work Environment, Employee Discount, Bonuses, Medical, Dental, Vision, Life Insurance, 401K, Tuition Reimbursement, Concert Reimbursement, and much more!
Career Opportunities

HOTT Headquarters Opportunities
Located in City of Industry, Calif. about 20 miles east of downtown Los Angeles, Hot Topic, Inc. offers excellent career opportunities in Merchandising, Planning & Allocation, Finance, IT, Internet, Human Resources, Marketing, Distribution, Real Estate, and more. Our HQ employees enjoy work-life benefits including an
onsite café, gym with fitness classes, new mothers room, onsite physician and chiropractor.

Distribution Center Opportunities
We have two distribution centers in Nashville, Tenn. and City of Industry, Calif. HOTT offers excellent associate- and leadership-level opportunities in Internet Fulfillment and Distribution.
Store Opportunities
It's an exciting time to join HOTT, as we continue to grow our brand and open new stores. Positions are available in in Sales and Store Management at all of our brands:
Hot Topic: Edgy music- and pop-culture- influenced apparel and accessories for rebellious teens.
Blackheart: A new lingerie store for girls who rock & roll, targeted to young women ages 18-30.
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HOTTprovides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, sexual orientation, national origin or ancestry, age, marital status, covered veteran status, mental or physical disability, medical condition, pregnancy or any other basis prohibited by state or federal law
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